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My tracking number says my order is canceled.Updated 7 months ago

At our SAINT CHIC, we understand the importance of keeping our customers informed about the progress of their orders. We strive to provide accurate and timely tracking information to ensure a smooth delivery experience. However, sometimes customers may notice that their tracking numbers display "order canceled" or "exception" statuses, causing confusion and concern. In this article, we aim to explain why tracking numbers change during the last-mile delivery process and address the occasional delay in updates.

Why Tracking Numbers Change:

When an order is dispatched from our warehouse, it is assigned a tracking number. This number allows both our customers and shipping carriers to monitor the progress of the shipment. However, once the package reaches the final stage of its journey, commonly referred to as the "last mile," the tracking number may undergo changes.

The Last-Mile Delivery Challenge:

Last-mile delivery refers to the crucial leg of the shipment, which involves transporting the package from a local distribution center to the customer's doorstep. During this stage, the package is often handed over to a local courier or delivery service. Due to the nature of last-mile logistics, the tracking system may not always update immediately, resulting in the tracking number displaying "order canceled" or "exception."

Why Tracking Updates Are Delayed:

One of the primary reasons for delayed tracking updates is the speed at which last-mile deliveries are completed. Many times, the item is delivered within a single day, leaving little time for our tracking system to capture the latest status. While this can cause temporary confusion, it is generally an indication that your package is still in transit and on its way to you.

Our Commitment to Improvement:

We understand that the lack of timely tracking updates can be frustrating for our customers, and we apologize for any inconvenience it may cause. We are continuously working to enhance our tracking system and address these delays. Our aim is to provide real-time updates to ensure you are always aware of the status and location of your package.

How We Can Help:

If you encounter any issues or have concerns about the status of your delivery, please do not hesitate to contact our customer support team. Our dedicated representatives are available to assist you with any questions or uncertainties you may have regarding your order. We are committed to ensuring a seamless delivery experience and will do our best to provide you with the assistance you need.


Tracking numbers changing to "order canceled" or "exception" during the last-mile delivery stage is a common occurrence due to the rapid nature of the process. Although this may cause temporary confusion, rest assured that your package is likely still in transit and on its way to you. We apologize for any inconvenience caused and are actively working on improving our tracking system to provide you with better real-time updates. Remember, our customer support team is always available to assist you with any delivery-related queries you may have.

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